RETURN POLICY (Eco Saheli)

1. Returns Eligibility

Because sanitary pads are personal hygiene products, we do not accept returns for:

• Opened packs

• Used products

• Partially used products

• Any item with damaged hygiene seal

2. Return Accepted Only in These Cases

Returns / replacements are allowed only if:
✅ You received the wrong product
✅ Product was damaged during delivery
✅ Product pack was tampered/open upon delivery
✅ Missing items in your order

3. Return Request Timeline

You must raise a request within:
✅ 48 hours of delivery

4. How to Request Return / Replacement

Email us at: hello@ecosaheli.com with:

• Order ID

• Issue details

• Clear photos/video of the product + packaging

Our team will verify and respond within 2-3 business days.

5. Replacement Policy

If approved:

• We will ship a replacement product free of cost
  OR

• Provide store credit / refund (depending on case)

6. Refund Policy

If refund is approved:

• Refund will be processed within 7–10 business days

• Money will be credited to the original payment method

7. Non-Returnable Situations

No return/refund will be given for:

• Wrong address provided

• Customer unavailable at delivery time

• Delay due to courier partner

• Customer change of mind after delivery

8. Contact for Support

📧 hello@ecosaheli.com
📞 +91 987654321