Privacy Policy

Eco Saheli (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

A) Personal Information

When you place an order or contact us, we may collect:

Full Name
Phone Number
Email Address
Delivery / Billing Address
Order details

B) Payment Information

We do not store your card/banking details. Payments are processed securely through trusted payment gateways (Razorpay / PayU / Stripe / etc.).

C) Technical Information

We may collect:

IP address
Browser type
Device information
Pages visited, time spent
Cookies data

2. How We Use Your Information

We use your data to:

Process and deliver orders
Contact you for delivery updates
Provide customer support
Send offers / promotions (only if you opt in)
Improve website performance and user experience
Prevent fraud and misuse

3. Cookies Policy

Our website uses cookies to:

Save your preferences
Enable smooth checkout experience
Analyze website traffic

You can disable cookies anytime from your browser settings, but some site features may stop working properly.

4. Sharing of Information

We do not sell or rent your personal data.

We may share your information only with:

Delivery and logistics partners
Payment gateway providers
Website hosting and technical support teams
Legal authorities (if required by law)

5. Data Security

We use reasonable security measures to protect your data such as SSL encryption and secure hosting. However, no online platform is 100% secure.

6. Third-Party Links

Our website may contain links to third-party platforms (Instagram, YouTube, payment providers). We are not responsible for their privacy practices.

7. Your Rights

You may request:

Access to your personal data
Correction of incorrect data
Deletion of your data (subject to legal obligations)

To request changes, email us at: hello@ecosaheli.com

8. Updates to Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page.

9. Contact Us

📧 Email: hello@ecosaheli.com
📞 Phone: +91 987654321
📍 Address: Eco Saheli Pvt. Ltd., 123 Green Street, Mumbai 400001, India